by louanne
New Member

I have downloaded the "My EE" app, but the family usage is not on the app

I have downloaded the my ee app, I have 2 phones on my account, and I want to gift data, but the option of family usage is not anywhere on the app. Any ideas why it is missing?

Thanks

3 REPLIES 3
by
EE Community Support Team

Re: I have downloaded the "My EE" app, but the family usage is not on the app

Hi and welcome to the community, @louanne. 🙂

 

Does the gifting number have have more than 500MB remaining?

 

Are both numbers pay monthly?

 

Chris

by button123
New Member

Re: I have d the "My EE" app, but the family usage is not on

Yes they are

by
EE Community Support Team

Re: I have d the "My EE" app, but the family usage is not on

Hi @button123

 

Thanks for posting.

 

Are you unable to gift data to another number on your account?

 

Leanne 🙂

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