by Splittie67 Investigator
Investigator

I have a 20% blue light discount code which is not accepted at checkout

I’ve put the correct code into the voucher code box and it keeps bouncing back invalid code. I’ve gone through the links to upgrade on EE perks and it just says sorry we couldn’t find that page continuously as if the link is dead. Been trying for over 90 minutes now you’re about to lose my business 

7 REPLIES 7
by Grand Master
Grand Master

Re: I have a 20% blue light discount code which is not accepted at checkout

Hi, 

 

It could be the deal you want would be excluded from any discount. On the blue light site it should say what plans/deal are not eligible.

 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by Ace Contributor
Ace Contributor

Re: I have a 20% blue light discount code which is not accepted at checkout

@Splittie67 Hi to a fellow Bluelighter 🙂

 

Are you going through the blue light site itself or via your services award site?

 

It should take you to EE Perk, if not and your discount still isn’t being accepted, give EE a call as they normally are really accommodating with these codes. 

by
EE Employee

Re: I have a 20% blue light discount code which is not accepted at checkout

Hi @Splittie67 and welcome to the community.

 

Which deal is it that you are trying to upgrade to?

 

Many thanks,

 

Lee

by Splittie67 Investigator
Investigator

Re: I have a 20% blue light discount code which is not accepted at checkout

Lee, deal below, was considering the Apple Watch series 3 watch aswell. However I tried multiple deals with the voucher code and none of them worked on either the main site or the EE perk links

iPhone X 256GB Space Grey
View device details

* 4GEE Max Plan
* Unlimited minutes
* Unlimited text messages
* 25 GB data
* 24 months plan

Annual Upgrade available
24 months BT Sport app access
Use your data, calls and texts in the EU plus 5 extra destinations

Free express delivery

Pay Today

£39.99

Pay Monthly

£87.99*

Change plan

iPhone
by
EE Community Support Team

Re: I have a 20% blue light discount code which is not accepted at checkout

Hi @Splittie67,

 

EE perk can't be added to annual upgrade plans.

 

If you select a non-annual upgrade plan, your code should be accepted.

 

If you have any problems when placing your order, please wait for a chat window to pop up and the team will be happy to help.

 

Find out more about EE perk >

 

Thanks

 

James

by Splittie67 Investigator
Investigator

Re: I have a 20% blue light discount code which is not accepted at checkout

James there are no ‘non-annual upgrade plans’ available on the iPhone X in either 64 or 256 GB??

by
EE Community Support Team

Re: I have a 20% blue light discount code which is not accepted at checkout

Hi @Splittie67,

 

We do have some non-annual upgrade plans available but they are not all showing on the website at the moment. While we are waiting for the website to be updated, please use the online chat option and a member of the team will be able to help.

 

Thanks

 

James

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