by J_Benbow
Explorer

I had my number setup to a email address i no longer use. How do i change over

Hi all, I had my number setup to a email address i no longer have access to. How do i change over to my primary email? As it just says number registered to different user. And won't let me past my device page. Any help would be gladly appreciated.Thanks in advance 

1 SOLUTION

Accepted Solutions
by Grand Master
Grand Master
Solution

Re: I had my number setup to a email address i no longer use. How do i change ov

Login to your existing MyEE as old email addy.

  1. Change Contact Email under Account settings / Your Addy.
  2. Edit Email addy under Your profile to change your login username, if you like.

You will receive a verification email to new addy. Next time login to it as new email addy.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
4 REPLIES 4
by Grand Master
Grand Master
Solution

Re: I had my number setup to a email address i no longer use. How do i change ov

Login to your existing MyEE as old email addy.

  1. Change Contact Email under Account settings / Your Addy.
  2. Edit Email addy under Your profile to change your login username, if you like.

You will receive a verification email to new addy. Next time login to it as new email addy.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Community Support Team

Re: I had my number setup to a email address i no longer use. How do i change ov

Hi @J_Benbow


Welcome to the community. 🙂

 

I see that @XRaySpeX's answer has been marked as a solution.


Are you all sorted? 🙂

 

Chris

by J_Benbow
Explorer

Re: I had my number setup to a email address i no longer use. How do i change ov

Yes sorted now thanks. I was having difficulty accessing my old account as
forgot the security passwords but I have finally heard bk from the admin
(outlook) and they was able to help me access my account. Then followed
previous instructions. Thanks again for your help
by
EE Employee

Re: I had my number setup to a email address i no longer use. How do i change ov

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