by Lisa2707 Investigator
Investigator

I downloaded my EE app and it won't confirm my phone number

I downloaded the my EE app and it won't confirm my phone number I have put it in 100 times and it's definitely the right number but it won't confirm it

8 REPLIES 8
by Grand Master
Grand Master

Re: I downloaded my EE app and it won't confirm my phone number

Hi,

 

What phone and firmware are you using?

 

Do you get any error message?

 

Thanks,




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by Grand Master
Grand Master

Re: I downloaded my EE app and it won't confirm my phone number

@Lisa2707  Have you tried in the format of 44 and not 0 first ? 

by Lisa2707 Investigator
Investigator

Re: I downloaded my EE app and it won't confirm my phone number

No didn't think about that will give it a try and let you know thanks

by Lisa2707 Investigator
Investigator

Re: I downloaded my EE app and it won't confirm my phone number

It's an iPhone 5c and don't have a clue which firmware sorry 

by Grand Master
Grand Master

Re: I downloaded my EE app and it won't confirm my phone number

@Lisa2707  If you go to Settings>General>About scroll down to version, what does it say ?  If it says 10.2.2 your up to date with the firmware on the device.  

by Lisa2707 Investigator
Investigator

Re: I downloaded my EE app and it won't confirm my phone number

Sorry 44 and +44 both didn't work it went straight back to 0

by Profile closed
Not applicable

Re: I downloaded my EE app and it won't confirm my phone number

Hello @Lisa2707 you can also register online using a browser:

 

https://id.ee.co.uk/register

 

🙂

by
EE Community Support Team

Re: I downloaded my EE app and it won't confirm my phone number

Hi @Lisa2707,

 

Thanks for joining the EE Community.

 

What error message do you see when trying to verify your number?

 

Thanks

 

James

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