by Ant2aj Investigator
Investigator

I cant login online or use the EEapp?

For months now I’ve been trying to sign into the online site or the app and it won’t work. It’s says check email or password. The emails correct and I’ve changes the password loads of times and still doesn’t work. Spoke to ee and they said clear history, cache etc and try again but still nothing, any ideas?

10 REPLIES 10
by Ace Contributor
Ace Contributor

Re: I cant login online or use the EEapp?

HI, @Ant2aj

Call ee customer service on 150 from ee or any other provider to 07953 966 250 to ask them to reset your online login details. 

Then register your self again. 

Hopefully this can resolve your issue. 

Thanks 

by
EE Community Support Team

Re: I cant login online or use the EEapp?

Hi @Ant2aj

 

Welcome to the community. 🙂

 

Did you follow @tahirmian's advice? How did you get on?

 

Chris

by Ant2aj Investigator
Investigator

Re: I cant login online or use the EEapp?

Yes I did and exactly the same outcome. 

by Ace Contributor
Ace Contributor

Re: I cant login online or use the EEapp?

HI, @Ant2aj

Have you try with any other browser?

You need to call customer service on 150 from ee to speak with ee technical team where they can look at this for you.

Thanks 

by
EE Community Support Team

Re: I cant login online or use the EEapp?

Hi @Ant2aj

 

I agree with @tahirmian, the best people to speak to now are our technical support team.

 

They will do their best to get you online fully.

 

Let us know what happens.

 

Chris

by MrJezz
Explorer

Re: I cant login online or use the EEapp?

Also had the same problem for months, can't view any of my account details on the website or the app! EE login.JPG

by Ace Contributor
Ace Contributor

Re: I cant login online or use the EEapp?

HI,

You also @MrJezz Need to speak with ee technical team. 

Thanks 

by
EE Community Support Team

Re: I cant login online or use the EEapp?

Hello there @MrJezz

 

Thanks for coming to the community.

 

Are you with us on pay as you go or pay monthly?

 

Have you changed your number or moved from Orange or T-Mobile?

 

Thanks. Leanne.

by MrJezz
Explorer

Re: I cant login online or use the EEapp?

Hi @Leanne_T,

 

Pay monthly, been a customer for many years and my online MY EE was working ok until a few months ago. No change of number and joined EE direct.

 

Getting the same error message with no explanation, cannot use MY EE app either to view my account, have no idea on data usage, charges etc.

 

Please either fix the issue or reset my online account.

 

Thanks

by
EE Community Support Team

Re: I cant login online or use the EEapp?

Hello @MrJezz

 

Thanks for coming back to me.

 

To get this resolved please call our customer service team on 150.

 

The team will be happy to help you get this sorted.

 

Thanks, Leanne.

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