by Shelly5 Investigator
Investigator

I cant log into my ee account on either the website or the app

 
5 REPLIES 5
by Grand Master
Grand Master

Re: I cant log into my ee account on either the website or the app

Hi @Shelly5

 

Have you tried a different browser?

 

Do you receive any error messages?

 

If not then you will need to call EE CS ono 150 and ask them to delete your online profile, then you can register again.

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by Shelly5 Investigator
Investigator

Re: I cant log into my ee account on either the website or the app

Hi


@Northerner wrote:

Hi @Shelly5

 

Have you tried a different browser?

 

Do you receive any error messages?

 

If not then you will need to call EE CS ono 150 and ask them to delete your online profile, then you can register again.

 

Thanks



Hi @Northerner.Thanks for reply.it keeps coming up an error code on the app with a different code every time.i wouldn't have a clue about trying a different browser,im useless with technology! It used to work ok just these past few mont

by Shelly5 Investigator
Investigator

Re: I cant log into my ee account on either the website or the app

Screenshot_20190118-213616.png

 

 

by Grand Master
Grand Master

Re: I cant log into my ee account on either the website or the app

Hi @Shelly5

 

Make sure your MyEE app is closed. 

 

Go into settings on your Android device and look for apps or application manager - find MyEE click on it and clear the storage (data & cache) 

 

Then try to log in again.

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by Shelly5 Investigator
Investigator

Re: I cant log into my ee account on either the website or the app

Thanks @Northerner.ive tried that but still not working.i will give them a ring tomorrow.thanks for your help.Screenshot_20190118-233617.png

 

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