by Regomilde

I cant access my account online

by Andrewworr Established Contributor
Established Contributor

Re: I cant access my account online

Good morning @Regomilde, welcome to the EE Community.


Oh no! I'm sorry to hear this. I will try my best to ensure you can access your account in no time!


Are you referring to My EE? If so, have you registered or tried to log in here? If not, please do so.


Alternatively you can try logging in to My EE via the app. For Android, it's here. For Apple, it's here.


If you have only just signed up you may need to wait a short while before you can log in. Sometimes My EE, just like any service, can get the hiccups meaning it may be down so I would also advise you to try logging in again in a few hours.


You can also contact EE customer service if this doesn't help. You can view your contact options here.


I hope this has helped, and I hope you have a great day. 🙂


All the best



EE Community Support Team

Re: I cant access my account online

Hi @Regomilde,


Welcome to the EE Community.


My EE was down for routine maintenance last night.


Have you been able to log in this morning?





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