I cannot get the gift data to work. I keep getting a message to try again later.

[Marj488]

I cannot get the gift data to work. I keep getting a message to try again later. This has been happening since yesterday 

[Alex_S]

Hi @Marj488

Are you able to access your My EE account without any problems?

Is it just the gifting where you are seeing an error?

Alex 🙂

[Marj488]

It is the gifting I am unable to use. I tried on the website and the app, but neither will allow it.

Kind regards
Marjorie Morgan

[Leanne_T]

Hi there @Marj488

Thanks for coming back to us.

How much data do you have remaining?

Has this worked previously?

Speak soon, Leanne 🙂

[Marj488]

Hi

The number I want to gift to only has 2 gb of data left so I wanted to gift from my own allowance. I have been able to gift previously. 

Are you you able to look at my 4 numbers and see why this is not possible?

[Leanne_T]

Hi there @Marj488

How much allowance do you have to gift?

Are you all on the same account?

Leanne 🙂

[Marj488]

I have four phones on my account. I was going to gift her about 5 gb. 

Am am I better to ring 150 as you do not seem to be able to see my account and it feels like a waste of time trying to communicate this way?

[Marj488]

I have tried to reply in the community board, but that is coming up with an error now. I am getting a little fed up with your systems always having errors.

Kind regards

[mod edit: please do not post personal information on the public board. Thanks!]

[Leanne_T]

Hi there @Marj488

Thanks for coming back to me.

I have sent you a private message to get some details.

Leanne.

[peterjgeraghty]

I am getting the same problem tonight.  I have often gifted data in the past and it has always worked before.  I have plenty of data left to gift.