by kpark
Explorer

I can't login to my EE account

When I try to login to my EE account I just land on a page saying:

'Sorry, we couldn't find that page. Click here for help'

Does anyone know how to fix this?

Thanks

7 REPLIES 7
by Grand Master
Grand Master

Re: I can't login to my EE account

Try another browser.

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by JLP
Visitor

Re: I can't login to my EE account

I'm having similar issues logging in to my EE account page. I get the message "Sorry, we were unable to complete your request right now. Please try again later". It's been like that for over 24 hours now.

 

I can log out and back in on the mobile app, so I know the email address and password are correct. Even so, I  tried resseting the password but that didn't help. Also tried logging in to the web page on both mobile and PC with the same result.

 

Any assistance would be much appreciated.

by kpark
Explorer

Re: I can't login to my EE account

It's the same on different browsers and on my phone

by
EE Community Support Team

Re: I can't login to my EE account

Hi @kpark and @JLP

 

Welcome to the community. 🙂

 

If your My EE account isn't working any better today, I recommend contacting our technical support team so that they can run some troubleshooting for you.

 

Please let me know how you get on.

 

Chris

by Flyingfemme Established Contributor
Established Contributor

Re: I can't login to my EE account

Mine isn't working either.

by
EE Community Support Team

Re: I can't login to my EE account

Hi @Flyingfemme

 

Please follow my advice above and contact our technical support team. They will be able to help you with this.

 

Please let me know what happens.

 

Thanks

 

Chris 🙂

by Flyingfemme Established Contributor
Established Contributor

Re: I can't login to my EE account

So I called. Problem first reported 2 days ago........no progress, no fix.

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