by RDeeks92 Contributor
Contributor

I can’t log in to my EE anywhere I try to.

I have been trying for months to log in, or find a way to contact EE that does not require either, a phone call (I have severe phone anxiety) or a trip to a store (I have bad arthritis and social anxiety). It keeps coming up with the error message no matter where I try. It is frustrating and upsetting to be unable to get into my account and unable to call up to sort it quicker. I have been unable to find an email or a live online chat thing to solve this... help? 

14 REPLIES 14
by Grand Master
Grand Master

Re: I can’t log in to my EE anywhere I try to.

Hi @RDeeks92

 

Which online portal are you trying to access (app or online web site portal) 

 

  • Are you PAYG or pay monthly?
  • What device do you own?

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by RDeeks92 Contributor
Contributor

Re: I can’t log in to my EE anywhere I try to.

I’m pay monthly. I own iPhone (erm not sure which, not the newer ones, smaller one lol) and a WiFi mini device (which no longer charges properly so I rely on the site/app to transfer my data over to my phone).

by RDeeks92 Contributor
Contributor

Re: I can’t log in to my EE anywhere I try to.

I also tried both app and website. Both give me the error message. I try both a few times a day 

by
EE Community Support Team

Re: I can’t log in to my EE anywhere I try to.

Hi @RDeeks92,

 

Welcome to the EE Community.

 

I'm sorry to hear you are having problems logging in to My EE.

 

Which error message do you see?

 

James

by Brilliant Contributor
Brilliant Contributor

Re: I can’t log in to my EE anywhere I try to.

@RDeeks92, Are you with Orange or EE or T-Mobile?

by RDeeks92 Contributor
Contributor

Re: I can’t log in to my EE anywhere I try to.

I am EE. 

The messages I see are: 

 

on web: ! What Happened? Sorry, we were unable to complete your request right now. Please try again later.

 

on app: ! Sorry. Something’s  gone wrong. We’re trying to fix it. Error code: (different series of letters and numbers every time)

by Brilliant Contributor
Brilliant Contributor

Re: I can’t log in to my EE anywhere I try to.

Sorry to hear this @RDeeks92, hopefully @James_B will be able to help you or @Christopher_G or maybe @Sorcha.

by
EE Community Support Team

Re: I can’t log in to my EE anywhere I try to.

Thanks for confirming @RDeeks92

 

Please get in touch with our customer care team so we can try resetting your account. You can chat online via our get in touch page.

 

Hope this helps. Smiley Happy

 

James

by RDeeks92 Contributor
Contributor

Re: I can’t log in to my EE anywhere I try to.

Thanks for the help but I cannot call anyone or go in shop. I can’t walk far so rely online and there is no email service :/. Thanks anyway x

by
EE Community Support Team

Re: I can’t log in to my EE anywhere I try to.

Good Evening @RDeeks92

 

Have you tried using our online chat service as advised by @James_B?

 

Speak soon, 

 

Katie 🙂

by RDeeks92 Contributor
Contributor

Re: I can’t log in to my EE anywhere I try to.

Where do I access that? I’ve been unable to find it? I’m not the best with navigating websites. Thank you for the help! 

by
EE Community Support Team

Re: I can’t log in to my EE anywhere I try to.

Hi @RDeeks92

 

Thanks for coming back to us.

 

You can use our online chat option at the bottom of this page

 

There is a let's chat option, the team are open 8am-11pm.

 

Thanks, Leanne.

 

 

by RDeeks92 Contributor
Contributor

Re: I can’t log in to my EE anywhere I try to.

Thank you everyone, I am going to "live chat" today and see if I can sort it out! I shall let you all know but so far thank you for the help 🙂 

by
EE Community Support Team

Re: I can’t log in to my EE anywhere I try to.

No problem @RDeeks92

 

Speak soon, Leanne 🙂

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