by patrick2f Investigator
Investigator

I can't get Live Chat to load

So live help chat doesnt load even though I am following the instructions on the page. It never "pops up"

 

I've been on this link http://ee.co.uk/help/live-chat-complaints and that doesnt work either.

 

Can someone please get me in touch with someone from EE. I am abroad and I dont have my EE sim so this is the only way I can contact them.

 

 

Thanks

6 REPLIES 6
by
EE Community Support Team

Re: I can't get Live Chat to load

Hello there @patrick2f

 

Thanks for coming here.

 

What was the query regarding?

 

Can you log into My EE?

 

Speak soon 🙂

by patrick2f Investigator
Investigator

Re: I can't get Live Chat to load

Hello,

I can log into my EE.

There are multiple questions regarding my contract. The answers can’t be found in the help section.

I just need to start a live chat and it will not pop up.


Patrick
by
EE Community Support Team

Re: I can't get Live Chat to load

Hello there @patrick2f

 

If you're unable to access My EE for chat you would need to give us a call.

 

Our customer service team will be able to help you with your queries.

 

Thanks, Leanne.

by patrick2f Investigator
Investigator

Re: I can't get Live Chat to load

Leanne,

 

As I said in my original post I am abroad and I don’t have my EE sim. Therefore if I ring it will end up costing me a small fortune.

 

That’s why I need to speak through live chat, however I can’t because it refuses to work.

 

patrick

by
EE Community Support Team

Re: I can't get Live Chat to load

Hi @patrick2f

 

I understand however as this is not available you would need to call us from an alternative line.

 

We have no account access on the community.

 

Please do call us and we will help you with this.

 

Thanks. Leanne.

by patrick2f Investigator
Investigator

Re: I can't get Live Chat to load

I’m well aware the community doesn’t have access to my account.

 

i also know I can telephone from an alternative line as well.

 

what I’m asking is why isn’t the live chat option available?

 

I’ve made this thread for people to give me suggestions on what I can do to make live chat work. 

 

Thanks for your replies

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