by davidstevens
Explorer

I can gift data to one account but not another, please advise?

 
4 REPLIES 4
by Ace Contributor
Ace Contributor

Re: I can gift data to one account but not another, please advise?

Hello @davidstevens is the number on the same account? What kind of device is it (mobile phone/mobile Wi-Fi or home Wi-Fi)?

by davidstevens
Explorer

Re: I can gift data to one account but not another, please advise?

There are 3 mobiles on the same account. I have data in my account that I gift to the other 2 numbers. One is okay the other gives a error message.

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by Ace Contributor
Ace Contributor

Re: I can gift data to one account but not another, please advise?

The only lines excluded from data gifting are 4GEE Home plans:

 

http://ee.co.uk/help/help-orphan-pages-/data-gifting

 

As this is not a 4GEE Home plan, the number is on the same account and you are still unable to gift data customer service will need to access the account and investigate why:

 

http://ee.co.uk/help/get-in-touch

 

🙂

by
EE Community Support Team

Re: I can gift data to one account but not another, please advise?

Good morning @davidstevens

 

Thank you for coming to see us in community 🙂

 

Have you spoken with customer services as @tm90 has advised?

 

Let us know how you got on.

 

Thanks

 

Richard

 

🙂

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