21-12-2018 04:15 AM
I have been trying to buy a new pack for my EE sim card. I topped up my account and now when I try to use it, it says "Sorry this hasn't gone through. It's out fault." I've been trying for 2 days but it won't go through.
21-12-2018 04:43 AM
Are you just trying by using your MyEE? Have you tried the text service? Just text the pack code to 150 or ALL PACKS to find out what packs.
What exactly does texting AL to 150 report?
21-12-2018 12:04 PM
I have tried the EE website and the mobile app. Both give me the same error. I'm currently in the US using a different SIM so I am unable to call. Is there an email for EE customer service.
21-12-2018 12:11 PM
There is not an email address to contact our customer service team.
Are you able to receive calls on a UK mobile number?
21-12-2018 12:39 PM
Even if you bought a pack there it would be useless in the US. They are only valid in UK & EU.
21-12-2018 03:12 PM
How have you previously successfully purchased a pack?
When was the last time you made any chargeable activity on your EE sim?
Chargeable activity can be any of the following:
21-12-2018 03:43 PM
21-12-2018 04:20 PM - edited 21-12-2018 04:21 PM
This could be the reason why @earonson12.
Are you able to receive incoming calls on your EE sim?
23-12-2018 08:30 AM
I'm now in the EU and still unable to call customer service because outgoing calls are barred. My texts to 150 will not go through.