by Danfitz2002
Visitor

I am not recieving verification texts for joining my ee?

As per title ^^^

 

I recently broke my old phone, and got a new one unlocked second hand. I put in my pay monthly sim from ee and everything was fine. (i.e sending/recieving texts and calls and 4G data). I then decided to set up the my EE account. This is where I ran into some problems as I got as far as the number verification step, but no matter how many times I asked for the verification code to be sent, I would not recieve anything. I have tried verifying from the app, and the destop and mobile versions of the website. Does anyone have an idea of why this is happening?

1 SOLUTION

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Solution

Re: I am not recieving verification texts for joining my ee?

Hello @Danfitz2002 sorry to hear you are having problems registering for MYEE online. Since you have already tried other devices/browsers and still got the same result please call customer service on 150 from your EE phone or 07953 966 250 from any other who can access accounts and check/register the number for you. If you are a personal pay monthly customer on an EE plan you can also access Live Chat using one of the ways mentioned in this link. :):

 

https://community.ee.co.uk/t5/Pay-monthly/EE-Live-Chat-ways-to-chat-online/td-p/527811

1 REPLY 1
by Profile closed
Not applicable
Solution

Re: I am not recieving verification texts for joining my ee?

Hello @Danfitz2002 sorry to hear you are having problems registering for MYEE online. Since you have already tried other devices/browsers and still got the same result please call customer service on 150 from your EE phone or 07953 966 250 from any other who can access accounts and check/register the number for you. If you are a personal pay monthly customer on an EE plan you can also access Live Chat using one of the ways mentioned in this link. :):

 

https://community.ee.co.uk/t5/Pay-monthly/EE-Live-Chat-ways-to-chat-online/td-p/527811

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