by cordelia
Explorer

I am not receiving the link to verify my email for my new EE account

I have just upgraded my account from Orange to EE  so needed to move to a myEE account on-line.  I have entered my mobile number and email address but in order to access myEE account I have to verify my email address.  The only problem is that I am not receiving the email link to do this - I have asked it to resend the email several times but am still not receiving it.  However, there is clearly nothing wrong with my email address because I received the link to verify my email address to join this community.

 

Please can someone help me as this is driving me round the bend!

3 REPLIES 3
by
EE Community Support Team

Re: I am not receiving the link to verify my email for my new EE account

Hi @cordelia

 

Welcome to the EE Community. 🙂

 

Our customer service team have access to your account and will be able to reset the online account for you.

 

Please get in touch with them and let us know how you get on.

 

Thanks

 

Chris 🙂

by cordelia
Explorer

Re: I am not receiving the link to verify my email for my new EE account

Hi Chris

 

I'm pleased to say that with the help of a very nice man in the EE technical department - Glen Layton - I have now managed to log into my EE account and everything is working fine.  Thanks for all the help.

by
EE Community Support Team

Re: I am not receiving the link to verify my email for my new EE account

Tremendous news @cordelia

 

Have a lovely weekend

 

Richard

 

🙂

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