by Aparry1994
Visitor

I am logged in and a pay monthly customer - where is the online chat link?

I’m trying to upgrade my phone via online chat (I hate the queue for the calls and am not able to go in store) but the link is nowhere to be found. Can anyone provide me with the link? 

 

Its beginning to get a little ridiculous.

1 SOLUTION

Accepted Solutions
by Ace Contributor
Ace Contributor
Solution

Re: I am logged in and a pay monthly customer - where is the online chat link?

Hi @Aparry1994

 

Welcome to the EE Community,

 

If you follow this link and scroll down to the bottom you will see let's chat.

 

https://ee.co.uk/help/help-new

2 REPLIES 2
by Ace Contributor
Ace Contributor
Solution

Re: I am logged in and a pay monthly customer - where is the online chat link?

Hi @Aparry1994

 

Welcome to the EE Community,

 

If you follow this link and scroll down to the bottom you will see let's chat.

 

https://ee.co.uk/help/help-new

by Grand Master
Grand Master

Re: I am logged in and a pay monthly customer - where is the online chat link?

@Aparry1994   Log into your online account and wait for it to appear, it will only appear if an agent is free to chat and obviously if they are busy with other customers then this will not appear.  You can not initiate live chat yourself you’ll have to be patient until an agent is free. 

Let's get started

Join the EE Community to ask, answer, learn and share.