by Shindles
Explorer

How to stop EE sending text messages

How do I stop the constant stream of SMS messages that EE send me about my account?

6 REPLIES 6
by Ace Contributor
Ace Contributor

Re: How to stop EE sending text messages

Hello @Shindles text the code STOP to 1234 to opt out of EE marketing.

 

🙂

by Shindles
Explorer

Re: How to stop EE sending text messages

Did that, told to wait a month but they are still coming.

--

Best wishes


Sheridan
[MOD EDIT: Please do not post personal details onto a public forum]

by Ace Contributor
Ace Contributor

Re: How to stop EE sending text messages

If texting the STOP code does not work customer service can opt you out manually:

 

http://ee.co.uk/help/get-in-touch

 

🙂

by
EE Employee

Re: How to stop EE sending text messages

Hi and welcome to the community @Shindles

 

I understand your frustration with this issue, customers services are correct as it can take up to 28 days for the request to complete.

 

What is the content of the messages are you receiving?

 

Many thanks,

 

Lee

 

 

by Shindles
Explorer

Re: How to stop EE sending text messages

Texted STOP on 17 December, messages still coming.

Did online chat to Shaun and after ages of asking security questions
(why as they are not needed when texting STOP) I was told the messages
will stop.

I'm not holding my breath.

--

Best wishes


Sheridan

[MOD EDIT: Please do not post personal details onto a public forum]

by
EE Employee

Re: How to stop EE sending text messages

Hi @Shindles

 

When speaking to someone about your account we do need to verify the caller/online chatter for safety and security.

 

Can you confirm what content it is that you are still receiving texts about?

 

Many thanks,

 

Lee

 

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