by enrico_94 Investigator
Investigator

How to see all devices in MyEE (website)

Dear all,

 

I have 2 mobiles linked to - or associated with - my MyEE account.  They are my children's phones, and I top the phones up for them using PAYG.

 

I used to be able to see both phone numbers from this screen:

 

https://myaccount.ee.co.uk/topup-my-device/?retUrl=/my-mobile-pay-as-you-go/

 

but now it only shows one number.  I can top up that number, but does anyone know how to switch to the other device for my other child?

 

If I try to add the other child's phone number under Account settings > Your numbers, I get an error message: "The SIM card is already associated".

 

Any ideas?

 

Thanks,

 

enrico_94

 

This has been solved for the app, but not for the web page (the solution for the app just doesn't work on the MyEE web page).

1 SOLUTION

Accepted Solutions
by Profile closed
Not applicable
Solution

Re: How to see all devices in MyEE (website)

Hello @enrico_94 when logged in online click MY EE>Switch account to view and select which numbers you want to manage. 🙂

4 REPLIES 4
by Profile closed
Not applicable
Solution

Re: How to see all devices in MyEE (website)

Hello @enrico_94 when logged in online click MY EE>Switch account to view and select which numbers you want to manage. 🙂

by
EE Community Support Team

Re: How to see all devices in MyEE (website)

Thanks for helping @Profile closed

 

Hi @enrico_94

 

Has this worked for you?

 

Let us know how you are getting on 🙂

by enrico_94 Investigator
Investigator

Re: How to see all devices in MyEE (website)

Thanks very much.  It hadn't occurred to me that the long number that comes up under 'switch account' was different to the one I was currently looking at!

 

Excellent - thanks.

 

Enrico_94

by Profile closed
Not applicable

Re: How to see all devices in MyEE (website)

You are welcome @enrico_94 come back to the community anytime if there is anything else you would like to know. 🙂

Let's get started

Join the EE Community to ask, answer, learn and share.