16-07-2017 06:06 PM
I have 2 mobiles linked to - or associated with - my MyEE account. They are my children's phones, and I top the phones up for them using PAYG.
I used to be able to see both phone numbers from this screen:
but now it only shows one number. I can top up that number, but does anyone know how to switch to the other device for my other child?
If I try to add the other child's phone number under Account settings > Your numbers, I get an error message: "The SIM card is already associated".
This has been solved for the app, but not for the web page (the solution for the app just doesn't work on the MyEE web page).
Solved! See the answer below or view the solution in context.
17-07-2017 03:53 PM
Thanks very much. It hadn't occurred to me that the long number that comes up under 'switch account' was different to the one I was currently looking at!
Excellent - thanks.