by claree96
New Member

How to find the EE live chat

Is the EE live chat still a thing? 

I need to speak with someone about my account and the chat isn't popping up so wondering if it still exists?

1 SOLUTION

Accepted Solutions
by Profile closed
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Solution

Re: How to find the EE live chat

Hello @claree96 you can browse the pages on http://ee.co.uk (shop/help pages are best) or log in to MYEE online and click the popup box when available to speak to live chat. There may be a delay in the popup appearing if no agent is available at the time. Here is a link containing an example screenshot. :):

 

https://community.ee.co.uk/t5/Pay-monthly/EE-Live-Chat-how-to-chat-to-an-agent-online/td-p/527811

2 REPLIES 2
by Profile closed
Not applicable
Solution

Re: How to find the EE live chat

Hello @claree96 you can browse the pages on http://ee.co.uk (shop/help pages are best) or log in to MYEE online and click the popup box when available to speak to live chat. There may be a delay in the popup appearing if no agent is available at the time. Here is a link containing an example screenshot. :):

 

https://community.ee.co.uk/t5/Pay-monthly/EE-Live-Chat-how-to-chat-to-an-agent-online/td-p/527811

by
EE Community Support Team

Re: How to find the EE live chat

Hi @claree96,

 

Thanks for joining the EE Community.

 

Did you manage to get in touch with the chat team?

 

If not, are you using an EE, Orange or T-Mobile plan?

 

Is it a pay as you go or pay monthly account?

 

James

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