by RyMust
Explorer

How to change my dob on my ee

Just recently I've had to change my sim card because it was damaged, so I went to an EE store and was able to get it changed but the member of staff who did serve me, looked up my account, so they could check the ID I had on me but when doing so they told me that my D.O.B was wrong, (this was because my dad set my account up) thankfully my dad was able to tell them that he set up my account and had his D.O.B on their instead. So I asked my dad if I could stay in control of my account in the future, to that he was okay with. Since then I have been looking everywhere in my account setting to see if I can change my D.O.B but haven't come across such a function. Can someone please help?

2 REPLIES 2
by
EE Community Support Team

Re: How to change my dob on my ee

Hi @RyMust.

 

Welcome to the community 🙂

 

You won't be able to change your date of birth in your My EE Account.

 

Instead, I'd recommend getting in touch with our Customer Care team either by calling, or using online chat.

 

Jon

by RyMust
Explorer

Re: How to change my dob on my ee

Hi @Jon_K,

 

Thanks for your guidance, I will give it a go and update you tomorrow.

 

Ryan.

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