How do I register my device?

Lottie19 · ‎03-10-2019

How do I register my device. everytime I try it says too many redirects and to clear cookies. I e done that but it's still not working

Chris_B · ‎03-10-2019

@Lottie19 Clear your browser history and cookies and try again.

is the device new or 2nd hand ? If it’s 2nd hand it can not be registered to your account.

XRaySpeX · ‎03-10-2019

But the mobile no. can.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Lottie19 · ‎03-10-2019

when I go on register device it keeps saying it's not available I've tried
on website and through the app.

XRaySpeX · ‎03-10-2019

What device is it? Are you on EE, Orange or T-Mobile?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Christopher_G · ‎04-10-2019

Hi @Lottie19

Welcome to the community.

Have you had the number registered before on another account? Have you changed from pay as you go to pay monthly, or something similar?

Chris

Jennifer027 · ‎20-02-2022

I have just moved to EE from BT, I have an EE account and received a set up bill from EE. However when I try to use my mobile number transferred from BT I am told I need to register. I have received correspondence from EE that the BT mobile number has been accepted for my EE account. So what do I need to do to be able to use my mobile phone. This is getting to be frustrating

Katie_B · ‎20-02-2022

Hello @Jennifer027.

Are you able to receive calls OK?

Are you connected to the EE network?

What phone are you using?

Katie 🙂