by Celwell66 Investigator
Investigator

How do I gift data to family member via the EE app?

 
13 REPLIES 13
by Skilled Contributor
Skilled Contributor

Re: How do I gift data to family member via the EE app?

@Celwell66, hi, to gift data, you must be the account holder and whoever you want to gift data too, must be on the same account.Just login to the EE app,click on Family usage( you should see all the numbers on your account, then select yourself, you should then be given the option to gift data to others and the amount of data you’d like to transfer.

by Celwell66 Investigator
Investigator

Re: How do I gift data to family member via the EE app?

Hi. I can’t find an option that says Family usage but I can access the other phone numbers in the account and see current usage.
Thanks

Sent from my iPhone
by
EE Employee

Re: How do I gift data to family member via the EE app?

Hi @Celwell66 and welcome to the community.

 

Please pop over to our wonderful help guide on data gifting as this may help you with your query.

 

Many thanks,

 

Lee

by Skilled Contributor
Skilled Contributor

Re: How do I gift data to family member via the EE app?

@Celwell66,try “ Manage Family” usually just below the centre on the My EE home page.

by Celwell66 Investigator
Investigator

Re: How do I gift data to family member via the EE app?

Thank you

Sent from my iPhone
by Celwell66 Investigator
Investigator

Re: How do I gift data to family member via the EE app?

Thanks 🙂

Sent from my iPhone
by Skilled Contributor
Skilled Contributor

Re: How do I gift data to family member via the EE app?

@Celwell66, any luck? 

by Celwell66 Investigator
Investigator

Re: How do I gift data to family member via the EE app?

No, afraid not. Had to contact EE and their tech guys are going to sort it out. The manage family option just doesn’t appear on our app main screen for some reason and the guy at EE couldn’t see any reason why not. Am waiting to hear from them in next few days 😞

Sent from my iPhone
by Skilled Contributor
Skilled Contributor

Re: How do I gift data to family member via the EE app?

@Celwell66, hope they sort it you out, let us know how you go on.

by
EE Employee

Re: How do I gift data to family member via the EE app?

Keep us informed with how you get on @Celwell66

 

Cheers

 

Lee

by lynnesavory
Explorer

Re: How do I gift data to family member via the EE app?

Hi I'm the same can see family usage but can't gift data to the one who needs it, any ideas please!

by lynnesavory
Explorer

Re: How do I gift data to family member via the EE app?

Wait and see. Ok thanks much appreciated

by
EE Community Support Team

Re: How do I gift data to family member via the EE app?

Hi @lynnesavory

 

Thanks for letting us know 🙂

 

Is the data gifting working now?

 

Thank you

 

Richard

 

🙂

 

 

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