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by Investigator
Investigator

How do I change the phone IMEI registered to my account?

I am a pay monthly customer and have recently purchased a new phone. I want to make sure that the new phone IMEI is registered to my account incase something happens and, for example, the phone needs to be blocked. 

How do I remove the IMEI of my old phone and add the new one??

1 SOLUTION

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EE Community Support Team
Solution

Re: How do I change the phone IMEI registered to my account?

Hi @Sarahblake77

 

No problem.

 

When you log into your My EE app and select Menu, this will show you the phone details such as iPhone SE.

 

You won't see the IMEI in your My EE, but this will be updated with the phone that you are using 🙂

 

Hope this helps.

 

Leanne.

View solution in original post

9 REPLIES 9
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by Grand Master
Grand Master

Re: How do I change the phone IMEI registered to my account?

@Sarahblake77 : Just use the new phone to connect to your MyEE occasionally. It will catch up eventually. 

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EE Community Support Team

Re: How do I change the phone IMEI registered to my account?

Hi there @Sarahblake77

 

Thanks for coming to the community.

 

Did you purchase the phone from EE?

 

Are you using WiFi when you log into your My EE account?

 

If you did need to block the IMEI number our Mobile Care team will be able to look into what device has been used and help you with this.

 

Thanks.

 

Leanne.

 

 

 

 

Highlighted
by Investigator
Investigator

Re: How do I change the phone IMEI registered to my account?

Thank you!

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by Investigator
Investigator

Re: How do I change the phone IMEI registered to my account?

Hi Leanne

 

I purchased the phone directly from Apple.  Yes, I am quite often using wifi when I login to my EE account - sometimes it is 4G, if I'm not at home. 

 

Sarah

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by
EE Community Support Team

Re: How do I change the phone IMEI registered to my account?

Thanks @Sarahblake77

 

If your My EE doesn't update soon, give us a call on 150 our Mobile Care team can get this looked into for you.

 

Leanne.

 

Highlighted
by Investigator
Investigator

Re: How do I change the phone IMEI registered to my account?

Thanks so much Leanne.  Where do I look to find the IMEI on My EE to see if it has updated? 

Highlighted
by
EE Community Support Team
Solution

Re: How do I change the phone IMEI registered to my account?

Hi @Sarahblake77

 

No problem.

 

When you log into your My EE app and select Menu, this will show you the phone details such as iPhone SE.

 

You won't see the IMEI in your My EE, but this will be updated with the phone that you are using 🙂

 

Hope this helps.

 

Leanne.

View solution in original post

Highlighted
by Investigator
Investigator

Re: How do I change the phone IMEI registered to my account?

Super helpful!  Thank you 😊

Highlighted
by
EE Community Support Team

Re: How do I change the phone IMEI registered to my account?

No problem at all @Sarahblake77

 

Have a lovely day 🙂

 

Leanne.

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