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How do I change the name of a device in the EE App?

WingMan
Investigator
Investigator

Can anyone advise as to how I alter the name of a device in my EE App please?  Thanks 

1 SOLUTION

Accepted Solutions
Katie_B
EE Community Support Team

Good Morning @WingMan

 

If the number is saved within your contacts this should show with what you have saved the number as. 

 

Are you able to try this and let me know if it works?

 

Speak soon, 

 

Katie 🙂

View solution in original post

42 REPLIES 42
Christopher_G
EE Community Support Team

Hi @WingMan

 

Welcome to the community.

 

What do you mean by alter the name?

 

Is your new device not showing up yet?

 

Chris

Hi Chris - thanks for responding so quickly. I have a number of devices on
my account such as phones and mini WiFi routers and would like to rename
them to ensure that I keep track of who in my family is using the device.

There is a way to alter the name of the device to show it in the app with
the updated name but I can’t recall how to do it ???

Thanks again.
Katie_B
EE Community Support Team

Good Morning @WingMan

 

If the number is saved within your contacts this should show with what you have saved the number as. 

 

Are you able to try this and let me know if it works?

 

Speak soon, 

 

Katie 🙂

@WingMan   You have to allow the my EE app to have access to your contacts 

Hi Katie - that’s fantastic and works perfectly !

Thanks for your help on this - I’ve been searching for a while !

Beat wishes

I tried this and it didn’t work. My phone on a EE sim only deal is an iPhone XR and is displaying as my old iPhone 6s ...9

irritating.....more suggestions please

Leanne_T
EE Community Support Team

Hi @Teddypaws

 

Thanks for coming to the community.

 

Your My EE app will update to the correct device after a little while of using the phone and logging into the app.

 

Could you try logging into the app using data not Wifi.

 

Thanks 🙂

 

Leanne.

 

 

 

Thanks-I tried this yesterday and as at now-05.35GMT-it was still displaying my old 6s device.

 

James_B
EE Community Support Team

Hi @Teddypaws,

 

The device name will update automatically given time. It's purely cosmetic and doesn't affect any My EE features.

 

Thanks

 

James