@Natillyged1989 you can do this by logging into your EE online account or you can call customer services.
Welcome to the community 🙂
You can change your address and other personal details in your My EE account select Account settings from the menu, go to the Your address tab, select Change next to your billing or postal address.
Let me know how you get on.
One of these options may help you find the answers you need.
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