by bribris Investigator
Investigator

How do I change from user to bill payer on online EE account?

I have just set up an online EE account but made some mistakes. First I had a mistake on my email address, so don't know if someone else can access my details. Then when I do manage to set myself up I find I am a user and not the bill payer. But I am the only user and am the bill payer for this phone. Where can I get help for this to get my self set up properly?

7 REPLIES 7
by Ace Contributor
Ace Contributor

Re: How do I change from user to bill payer on online EE account?

Hi, 

@bribris

Please you need to Get in Touch - with EE you can do live chat with advisor buy clicking above link Under EE menu. 

I hope it will help you. 

Many Thanks 

 

by
EE Community Support Team

Re: How do I change from user to bill payer on online EE account?

Good morning @bribris.

 

Thanks for coming here for help with this 🙂

 

Are you with us on an EE personal contract?

 

Have you spoken to us as @tahirmian advised?

 

Let us know how you are getting on 🙂

by bribris Investigator
Investigator

Re: How do I change from user to bill payer on online EE account?

Thank you both for responding. I cannot actually find live chat on my EE page. I can see phone numbers, text ideas but not live chat. Yes I am on a personal contract with EE.

by
EE Employee

Re: How do I change from user to bill payer on online EE account?

Hi @bribris

 

If you head over to the get in touch page do use the EE drop down and then you will see live chat 🙂

 

Mobile live chat

 

 

PC Live chat

 

Hope this helps,

 

Lee

by bribris Investigator
Investigator

Re: How do I change from user to bill payer on online EE account?

Hi 

Thanks for the suggestions. I found the chat and my problem was resolved so again thanks for your contributions.

by Ace Contributor
Ace Contributor

Re: How do I change from user to bill payer on online EE account?

Hello,

Good to know that your issue is resolve.

Many Thanks 

by
EE Community Support Team

Re: How do I change from user to bill payer on online EE account?

Great news @bribris.

 

Have a lovely day and pop back anytime 🙂

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