by andyrad Investigator
Investigator

How do I add my broadband to my EE app

I am trying to add my BB to My EE but its saying my personal info dosnt match? how can I resolve this?

1 SOLUTION

Accepted Solutions
by andyrad Investigator
Investigator
Solution

Re: How do I add my broadband to my EE app

It's ok guys I called up and it was my email that was incorrect.  All sorted now!

5 REPLIES 5
by Grand Master
Grand Master

Re: How do I add my broadband to my EE app

Which BB do you have with EE? Is it fixed landline Home BB or mobile BB?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Star" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Community Support Team

Re: How do I add my broadband to my EE app

Hi @andyrad

 

Welcome to the community. 

 

In addition to @XRaySpeX's questions, are you the named account holder for both accounts?

 

Chris

by andyrad Investigator
Investigator
Solution

Re: How do I add my broadband to my EE app

It's ok guys I called up and it was my email that was incorrect.  All sorted now!

Highlighted
by Grand Master
Grand Master

Re: How do I add my broadband to my EE app

Thanks! You're welcome 🙂 ! Glad I could be of assistance & it is now sorted.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Star" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Community Support Team

Re: How do I add my broadband to my EE app

Ah brilliant, glad you're sorted @andyrad.

 

Thanks for letting us know. 😄

 

Chris

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