by ColinW140 Investigator
Investigator

How do I add an additional number (4Gee wifi) to my EE account

I am having problems adding a 4Gee wifi number to my EE account. I follow the add additional number but it is not registering when I log in to manage the device. Any ideas?

10 REPLIES 10
by Profile closed
Not applicable

Re: How do I add an additional number (4Gee wifi) to my EE account

Hello @ColinW140 is this a PAYG or PAYM 4GEE WiFi number?

 

Currently only PAYM 4GEE WiFi numbers can be registered for a MY EE online account. You can do this by logging in and navigating to MY EE>Account settings>Add number:

 

https://id.ee.co.uk/id/login

 

It is not possible to register PAYG 4GEE WiFi numbers and EE are aware of the problem. The registration gets stuck when asking you to connect your device and it is not possible to proceed further. 🙂

by ColinW140 Investigator
Investigator

Re: How do I add an additional number (4Gee wifi) to my EE account

Thanks Tom222, it is PAYG. Your comments regarding the registering of the device on my EE account are exactly what I am experiencing. Maybe there will be a solution in the future from EE.

by
EE Employee

Re: How do I add an additional number (4Gee wifi) to my EE account

Hi @ColinW140  and welcome to the community.

 

We have escalated this very issue this week and are awaiting details.

 

Soon as we know, we will let you all know.

 

Many thanks,

 

Lee

by ColinW140 Investigator
Investigator

Re: How do I add an additional number (4Gee wifi) to my EE account

Great, thanks

Sent from Colin Whitehead iPad
by Diesel10
Explorer

Re: How do I add an additional number (4Gee wifi) to my EE account

Has this issue been fixed yet? 

Its been a very long time and your website still implies that it is possible even though its not been working for a number of years now.

by
EE Employee

Re: How do I add an additional number (4Gee wifi) to my EE account

Hi @Diesel10

 

What error are you receiving when trying to follow the steps to add a mobile wifi device?

 

Many thanks,

 

Lee

by Diesel10
Explorer

Re: How do I add an additional number (4Gee wifi) to my EE account

Which "following steps" are you talking about? I have tried all previous steps with the same results as describe above.

by
EE Employee

Re: How do I add an additional number (4Gee wifi) to my EE account

Hi @Diesel10

 

I will certainly speak to the MyEE team to look into this issue again.

 

Many thanks,

 

Lee

 

 

 

by TheChubbyLamb
Visitor

Re: How do I add an additional number (4Gee wifi) to my EE account

Hi has this issue been resolved yet? As of 05/08/2018 I am still unable to add a 4GEE WiFi number to my account to enable data top ups for PAYG. Thanks. 

by
EE Community Support Team

Re: How do I add an additional number (4Gee wifi) to my EE account

Hi there @TheChubbyLamb

 

Thanks for coming to the community.

 

Do you have an existing My EE account you are trying to add this to?

 

Speak soon, Leanne 🙂

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