by Slf252
Explorer

How do I access live chat with an EE employee from my account?

I cannot see any way to access live chat with an employee. Sometimes, it just pops up but it is not always there. Any suggestions, please?

2 REPLIES 2
by
EE Community Support Team

Re: How do I access live chat with an EE employee from my account?

Hi @Slf252

 

Welcome to the community. 🙂

 

First log into your My EE account through a desktop browser. Then browse the help pages. A pop up window will appear when an agent is available to speak to you. 

 

Chris

by Grand Master
Grand Master

Re: How do I access live chat with an EE employee from my account?

If you are on contract, on the Get in Touch page open up the "EE                  +" & you will find Live Chat, when it's available during EE UK opening hours, looking like:

 

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