06-12-2018 09:00 PM
Both your website and Android app are continually crashing and I am unable to access on either my PC or phone, my account and Shop/Update info, particularly frustrating as I wish to upgrade my device.
06-12-2018 04:11 AM
07-12-2018 07:45 AM
@jon-1 Try clearing your browser history.
07-12-2018 11:38 AM - edited 07-12-2018 11:47 AM
I'm having exactly the same problem. Been trying to login since yesterday on both the PC and app. Tried different browsers. On the app I get a different error message everytime. It's very frustrating as I've just upgraded and have a new bill that I need to see the amount of before it goes out of my bank in a couple of days.
07-12-2018 11:47 AM - edited 07-12-2018 11:47 AM
07-12-2018 12:17 PM
Thanks fo rthe reply Chris, at the risk of sounding pedantic, the number of posts in this section regarding not being able to login over the last week would say that there is a big problem, even if you are unaware of it. I will however yet again go through the labourious and time consuming process of ringing your 150 number.
07-12-2018 01:10 PM
@Lukey1: EE were aware of the outage of their website yesterday & have now fixed it. It is now working.
07-12-2018 05:12 PM
Unfortunately XRaySpex, that's not entirely correct. I've literally just got of the phone from Tech Support who have told me that they are aware of an ongoing fault that has yet to be recitified. Whilst he couldn't fix the issue tonight, he has provided me with an Email address to contact him again in a weeks time or so if the problem hasn't resolved itself within that time frame.
He was most helpful and was kind enough to tell me my current balance which solved my issue. However the app and the website login is definitely not working for some of us still.
07-12-2018 06:16 PM - edited 07-12-2018 06:17 PM
At least it hasn't made the newspapers & TV like O2 (yet!) .
07-12-2018 10:22 PM
08-12-2018 04:25 AM
08-12-2018 07:28 PM
I'm also unable to login to My EE, either the website or the app - been happening for a few days now.
09-12-2018 05:16 AM
Cant log in to my ee app keep getting oops log in error something gone wrong it's our fault
Yet it recognises that it's me
Woundering if anyone else has had same thing
09-12-2018 08:38 AM
@Tazza451 The app is working ok for me, Give just services a call and ask them to reset your account.
09-12-2018 09:23 AM
Before doing what @Chris_B suggests, if you have an android device try going into application manager and clearing the app cache/data.
09-12-2018 09:26 AM - edited 09-12-2018 09:27 AM
09-12-2018 09:50 AM
Same issue here.
I've been unable to login to the EE website for several days.
I need to access my bill to download the PDF for business purposes.
I get the same error message as posted earlier in this thread, see below.
LOGIN - ERROR
We're working on fixing this page. In the meantime, find help at ee.co.uk/help
09-12-2018 10:05 AM