by confused6
Explorer

Have new phone no. and cannot access billing info on that, just old no. info.

 
1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: Have new phone no. and cannot access billing info on that, just old no. info

Good Afternoon @confused6

 

Thanks for coming to the community. 

 

Did you take out a new contract?

 

Was this a number change?

 

Speak shortly, 

 

Katie 🙂

3 REPLIES 3
by
EE Community Support Team
Solution

Re: Have new phone no. and cannot access billing info on that, just old no. info

Good Afternoon @confused6

 

Thanks for coming to the community. 

 

Did you take out a new contract?

 

Was this a number change?

 

Speak shortly, 

 

Katie 🙂

Highlighted
by confused6
Explorer

Re: Have new phone no. and cannot access billing info on that, just old no. info

Yes new phone and yes new contract, but still have old phone with cash in it!

by
EE Community Support Team

Re: Have new phone no. and cannot access billing info on that, just old no. info

Hi @confused6

 

By cash in it do you mean a pay as you go account?

 

If you wish to remove your old number then you will need to contact our mobile care team

 

Thanks, 

 

Katie

 

 

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.