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Good Afternoon @confused6.
Thanks for coming to the community.
Did you take out a new contract?
Was this a number change?
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Yes new phone and yes new contract, but still have old phone with cash in it!
By cash in it do you mean a pay as you go account?
If you wish to remove your old number then you will need to contact our mobile care team.
One of these options may help you find the answers you need.
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