Have new phone no. and cannot access billing info on that, just old no. info.

[Katie_B · Accepted solution]

Good Afternoon @confused6. 

Thanks for coming to the community. 

Did you take out a new contract?

Was this a number change?

Speak shortly, 

Katie 🙂

[confused6]

Yes new phone and yes new contract, but still have old phone with cash in it!

[Katie_B]

Hi @confused6. 

By cash in it do you mean a pay as you go account?

If you wish to remove your old number then you will need to contact our mobile care team. 

Thanks, 

Katie