by dbhudia Investigator
Investigator

Hanging verification email

I have seen many issues with the verification email process for a new account giving an "oops...." message but mine just hangs... it's not my browser I have tried on a work laptop and I have tried on my mac book and I have tried via my phone. I can't verify the email address via the link on the email. I also have attempted to download the app, and this again is coming up with the same issue... nothing happens. 

Anyone having the same issue? Quite worrying I have transferred to EE and I see simple processes like this failing... (I can see posts re. The same issue going back couple of years!?! 😳

3 REPLIES 3
by Grand Master
Grand Master

Re: Hanging verification email

Hi,  

 

If you are using Chrome then it won't work.  Use another browser such as edge or ie. 

 

Thanks 




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by dbhudia Investigator
Investigator

Re: Hanging verification email

HI @Northerner

thanks for responding, I dont use chrome, i have used IE/Safari.

 

any other suggestions?

thanks

Dimple

by
EE Community Support Team

Re: Hanging verification email

Hi @dbhudia,

 

Have you tried clearing your web browser's cookies and cache?

 

Thanks

 

James

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