by Skilled Contributor
Skilled Contributor

Face ID for EE app

I think this has been reported already , 

But Face ID not working on iPhone X

1 SOLUTION

Accepted Solutions
by Profile closed
Not applicable
Solution

Re: Face ID for EE app

You need to turn off FaceID/TouchID as well as PIN prompt via the My EE app settings, close the app completely and then re-enable it after restarting the app.

 

It should work properly after doing that.

3 REPLIES 3
by Profile closed
Not applicable
Solution

Re: Face ID for EE app

You need to turn off FaceID/TouchID as well as PIN prompt via the My EE app settings, close the app completely and then re-enable it after restarting the app.

 

It should work properly after doing that.

by
EE Employee

Re: Face ID for EE app

Hi @Gingerpc and welcome to the community.

 

Did the advice from @Profile closed help at all.

 

Many thanks,

 

Lee

by Skilled Contributor
Skilled Contributor

Re: Face ID for EE app


@Profile closed wrote:

You need to turn off FaceID/TouchID as well as PIN prompt via the My EE app settings, close the app completely and then re-enable it after restarting the app.

 

It should work properly after doing that.


Thank you @Profile closed , your a star 

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.