by Libertad74
Visitor

Extra charges appearing then disappearing on My EE?

Hello everyone,

 

I'm experiencing something really strange and worrying on the My EE app. 

 

This morning, when logging into My EE, I noticed I had an extra charge of £3-something. I closed the app, re-opened it, and the charge had disappeared. All day it's been sat at 'no extra charges', but I've just had another look and I have an extra charge of £1.00. Again, I've refreshed the app and it's disappeared.

 

Could anyone assist please? I'm worried I'm going to have a big charge on my next bill for a reason I don't know about.

 

Thanks in advance. 

1 REPLY 1
by
EE Community Support Team

Re: Extra charges appearing then disappearing on My EE?

Hi @Libertad74,

 

Welcome to the EE Community.

 

Please get in touch with customer services so we can take a quick look at your account.

 

They'll be able to confirm if these charges were being displayed in error.

 

Let us know how you get on.

 

Thanks

 

James

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