by Libertad74

Extra charges appearing then disappearing on My EE?

Hello everyone,


I'm experiencing something really strange and worrying on the My EE app. 


This morning, when logging into My EE, I noticed I had an extra charge of £3-something. I closed the app, re-opened it, and the charge had disappeared. All day it's been sat at 'no extra charges', but I've just had another look and I have an extra charge of £1.00. Again, I've refreshed the app and it's disappeared.


Could anyone assist please? I'm worried I'm going to have a big charge on my next bill for a reason I don't know about.


Thanks in advance. 

EE Community Support Team

Re: Extra charges appearing then disappearing on My EE?

Hi @Libertad74,


Welcome to the EE Community.


Please get in touch with customer services so we can take a quick look at your account.


They'll be able to confirm if these charges were being displayed in error.


Let us know how you get on.





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