by Dowse
Visitor

Email and password not valid when trying to enter Into the EE app

 
3 REPLIES 3
by Ace Contributor
Ace Contributor

Re: Email and password not valid when trying to enter Into the EE app

Hi, 

@Dowse

You need to call customer services on 150 from EE or from other provider 07953 966 250 to ask your login details refresh. 

Many Thanks 

by Grand Master
Grand Master

Re: Email and password not valid when trying to enter Into the EE app

@Dowse   Does your email and password work on a pc when you login to your online EE account ? 

by
EE Employee

Re: Email and password not valid when trying to enter Into the EE app

Hi @Dowse

 

If you try @Chris_B's advice and let us know how it goes.

 

Also are you using the latest version of the app?

 

If not try deleting and re-downloading the app.

 

Thanks - Karen. Smiley Happy

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