by matthill
Explorer

Email address deleted

Hi there!

 

I've had an EE mobile phone contract since September 2017. Recently I tried to log in to my EE however I couldn't log in, I tried to reset my login details however the email I used with my account has been deleted so it can't be used to reset a password.

 

Is it possible to change the email address of my account so that I can reset my account details.

 

For identification purposes I have my EE sim card number and billing address used when I started the contract.

 

Any help would be greatly appreciated.

 

Kind regards,

Matt

 

4 REPLIES 4
by Grand Master
Grand Master

Re: Email address deleted

You will need to call CS to reset your pwd or to delete your MyEE a/c so that you can create a new MyEE afresh with your new email addy.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Community Support Team

Re: Email address deleted

Good Afternoon @matthill

 

Welcome to the community, 

 

I would recommend following the advice given by @XRaySpeX and getting in touch with our mobile care team who can look at this further. 

 

Keep us updated with how you get on, 

 

Katie 🙂

by matthill
Explorer

Re: Email address deleted

Thanks for getting back to me. So it's possible to delete my account without the phone contract being cancelled?

by Grand Master
Grand Master

Re: Email address deleted

Yes, your MyEE online a/c may be deleted, but not by yourself, & then recreated with new creds.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

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