28-01-2019 11:31 AM
I've had an EE mobile phone contract since September 2017. Recently I tried to log in to my EE however I couldn't log in, I tried to reset my login details however the email I used with my account has been deleted so it can't be used to reset a password.
Is it possible to change the email address of my account so that I can reset my account details.
For identification purposes I have my EE sim card number and billing address used when I started the contract.
Any help would be greatly appreciated.
28-01-2019 12:55 PM
You will need to call CS to reset your pwd or to delete your MyEE a/c so that you can create a new MyEE afresh with your new email addy.
28-01-2019 02:18 PM - edited 28-01-2019 02:39 PM
Yes, your MyEE online a/c may be deleted, but not by yourself, & then recreated with new creds.