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by Investigator
Investigator

Ee app

Don't know if it's just me but I tried logging on to ee app but had to reset my password as I couldn't remember it...now the app is asking for permissions again even though I've had the app for a long time and it already has permission...just worried in case it's a scam... any thoughts or suggestions would be welcome.

1 SOLUTION

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EE Community Support Team
Solution

Re: Ee app

Hi there @Janinec

 

Thanks for letting me know 🙂

 

Leanne.

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5 REPLIES 5
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by Grand Master
Grand Master

Re: Ee app

@Janinec   If you reset the app yourself because you forgot the password then how can it be a scam as it’s the same app you’ve just reset everything so all your permissions need to be reset also.

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Investigator

Re: Ee app

Thanks Chris, I didn't realise that when you change your password it completely resets the app again.

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EE Community Support Team

Re: Ee app

Hi there @Janinec

 

Your My EE app will need to confirm a few things again after resetting your password 🙂

 

Is everything working ok for you now you have reset your permissions and the password has been updated?

 

Leanne.

 

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by Investigator
Investigator

Re: Ee app

Hi Leanne, yes thanks everything's working ok again.

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EE Community Support Team
Solution

Re: Ee app

Hi there @Janinec

 

Thanks for letting me know 🙂

 

Leanne.

View solution in original post

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