26-06-2018 08:07 PM
@Johnnydev66 I’ve just this minute logged in to test this and it’s working fine have you tried clearing your browser history and cookies ?
26-06-2018 10:07 PM
15-05-2019 11:20 AM
I, also, am still unable to log in. This is not the first time that this has happened. It is very annoying to receive a notification that my bill is available and then be unable to view that Bill online. Because of this I have no idea what the amount of my bill is especially if there are 'out of plan' items to take into account. It would help if the notification text message at least specified the amount of the forthcoming direct debit. It would also help if users could be notified in advance that the website (or parts of it) will be inaccessible. Other online services, e.g. banking, seem to be able to provide this service.
15-05-2019 12:06 PM
@Dialler Call customer services and request that they reset your online account.
15-05-2019 02:13 PM
Good Afternoon @Dialler.
I am sorry to hear your having trouble getting logged in to your online account.
Do you receive an error message when attempting to log in?
Have you tried a password reset?
15-05-2019 04:55 PM - edited 15-05-2019 04:59 PM
Hi Katie. I did get a vague error message but it only told me what I already knew, that it wasn't working. There was a numerical code which seemed to be different with each attempt. As the same thing happened some time ago and eventually cleared I hoped for the same this time. No luck! Any way I sent a message to the complaints people. I really feel that, if they don't fix it soon I shall try another provider.
15-05-2019 05:05 PM
@Dialler Have you called customer services and asked them to reset your online account. I can gain access to mine so it’s a user account issue not a wide spread issue and a reset of that account should sort this but you’ll need to ask customer services to reset it.
15-05-2019 06:59 PM
Hi Jon_K. I did speak to Customer Service which certainly revised my opinion of EE. Very rapid call pick-up and resolution of the problem. As you say it was an error, associations apparently having been wrongly set to classify me as a user rather than as an account holder.
Many thanks for your help.
15-05-2019 07:00 PM
Hi Chris_B. I did speak to Customer Service which certainly revised my opinion of EE. Very rapid call pick-up and resolution of the problem.
Many thanks for your help. Wish I had listened to you the first time.