by Skilled Contributor
Skilled Contributor

EE web site slow

Anyone else find it slow both EE website and app?

46 REPLIES 46
by
EE Community Support Team

Re: EE web site slow

Hi @lofty,

 

Welcome back to the community.

 

I've just logged into my account to check and it seems to running normally.

 

Has it been like this for a while?

 

Thanks

 

James

by Skilled Contributor
Skilled Contributor

Re: EE web site slow

Hmm yes for about a week as I was looking at the account - been on the phone to your CS today re upgrades /contract renewal and I mentioned it. 

As they made changes they did occur almost immediately but it’s the original log in which takes time. Once in it’s a bit quicker but not a quick as it used to be. As I have said the iPhone app is a little slow too in the same way. 

by
EE Community Support Team

Re: EE web site slow

Hi @lofty,

 

I would try clearing your web browsers cookies and cache and reinstalling the app to see if it helps.

 

Thanks

 

James

by Skilled Contributor
Skilled Contributor

Re: EE web site slow

James
I do do that but take note of you commments and will look again after another clear out.
Ian

Get Outlook for iOS
by
EE Community Support Team

Re: EE web site slow

by Skilled Contributor
Skilled Contributor

Re: EE web site slow

Done those two things James.  App a bit better but not much.  Web site no change susepct it's at your end.

by
EE Community Support Team

Re: EE web site slow

Thanks for keeping us up to date @lofty

 

I shall pass this information on to @James_B as he's off today.

 

Cheers

 

Richard

 

🙂

by Skilled Contributor
Skilled Contributor

Re: EE web site slow

Richard

 

Your web site has awoken today. Or had.  It's gone slow again.

 

Ian

by
EE Community Support Team

Re: EE web site slow

Hi @lofty

 

Thanks for coming to see us again 🙂

 

I hope this starts working at a normal level consistently for you.

 

Keep an eye on it and let us know how it goes.

 

Cheers

 

Richard

 

🙂

by Skilled Contributor
Skilled Contributor

Re: EE web site slow

Been away a week, no improvement yet.

by
EE Community Support Team

Re: EE web site slow

Hi @lofty

 

When using both the app, help pages, including online shop I'm experiencing no latency.

 

Is there are particular area that is slow for you?

 

Thanks

 

Richard

 

🙂

by Skilled Contributor
Skilled Contributor

Re: EE web site slow

Richard

When loading the web page intially, takes ages.  Then when paging through my account it takes the same time.  I removed cookies etc makes no difference.

The app is fine.

by
EE Community Support Team

Re: EE web site slow

Hi @lofty

 

What browser are you using?

 

Have you tried another one like Chrome or Firefox?

 

Richard

 

🙂

by Skilled Contributor
Skilled Contributor

Re: EE web site slow

I am using FF I also use Google Chrome. I do have Explorer so I’ll try that.

by Skilled Contributor
Skilled Contributor

Re: EE web site slow

Explorer is the answer no issues there!

by Skilled Contributor
Skilled Contributor

Re: EE web site slow

Safari is ok too.

by
EE Community Support Team

Re: EE web site slow

Is explorer and Safari good for you?

 

I hope this is finally the solution you've been looking for @lofty

 

🙂

by Skilled Contributor
Skilled Contributor

Re: EE web site slow

Yup both thanks

by
EE Community Support Team

Re: EE web site slow

Great news @lofty

 

🙂

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