by Needforspeed Investigator
Investigator

EE app. Sign in

I have opted to sign in using my PIN, but the app keeps asking for email address and password instead

1 SOLUTION

Accepted Solutions
by Grand Master
Grand Master
Solution

Re: EE app. Sign in

@Needforspeed  I know what your going though it happened to me.  

 

 

Login to your MyEE app and then go to the settings go to pin and turn it off.

 

 Close the app and from the app switcher (  double press the home button twice and swipe up to  completely close the my EE app  )

 

Now reopen the My EE app and sign in. Now go back to Settings and turn on the pin.  

 

You should be good to go after this. 

7 REPLIES 7
by Grand Master
Grand Master

Re: EE app. Sign in

@Needforspeed !in the settings of the app make sure that you have turned on the sign in with PIN toggle 

by Needforspeed Investigator
Investigator

Re: EE app. Sign in

Have done that. It's only recently happened. Before that, the PIN worked perfectly

Sent from my iPad
by Grand Master
Grand Master

Re: EE app. Sign in

@Needforspeed   What device is this on ?  And did this start just after an app update?  

 

 

by Needforspeed Investigator
Investigator

Re: EE app. Sign in

It's an iPhone SE. Can't be sure but possibly it started after an update

by Grand Master
Grand Master
Solution

Re: EE app. Sign in

@Needforspeed  I know what your going though it happened to me.  

 

 

Login to your MyEE app and then go to the settings go to pin and turn it off.

 

 Close the app and from the app switcher (  double press the home button twice and swipe up to  completely close the my EE app  )

 

Now reopen the My EE app and sign in. Now go back to Settings and turn on the pin.  

 

You should be good to go after this. 

by Needforspeed Investigator
Investigator

Re: EE app. Sign in

It worked! Thanks so much

Sent from my iPad
by Grand Master
Grand Master

Re: EE app. Sign in

@Needforspeed  Your more than welcome.   Don't forget you can use Touch ID to sign in to the app. 

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