by Liam_W Investigator
Investigator

EE App Error 6402A

Hi,

 

I just had my direct debit date changed via the online chat, and now the My EE app has stopped working.

 

Upon launching it just after having the date change actioned, it gave an error and then asked me to log-in again.

 

After doing so, it again presented me with the error view.

 

"Something's gone wrong. It's out fault. We're trying to fix it."

 

It gives an error code of: 6420A.

 

Any ideas?

 

Thanks,

Liam

 

P.S Love lithium, although it was hard finding the actual forums here...

1 SOLUTION

Accepted Solutions
by Liam_W Investigator
Investigator
Solution

Re: EE App Error 6402A

After force closing the app, and re-opening it, it gave me a modal dialog stating that I'd been logged out for security reasons.

 

After entering my login details (again), the app loaded without issue.

 

Liam

2 REPLIES 2
by Liam_W Investigator
Investigator
Solution

Re: EE App Error 6402A

After force closing the app, and re-opening it, it gave me a modal dialog stating that I'd been logged out for security reasons.

 

After entering my login details (again), the app loaded without issue.

 

Liam

by
EE Community Support Team

Re: EE App Error 6402A

Hi @Liam_W,

 

Thanks for letting us know how you fixed your issue.

 

Hope to see you around the community in the future. Smiley Happy

 

James

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