by Dbedford Investigator
Investigator

Device not recognised on My EE

Hi there,

I have a iPhone XR under pay monthly contract with EE. Ihave had to port my old EE number out and back in again to keep it with my new contract. My EE shows 'device not recognised'. Is there any way of correcting this please?

 

Thanks 

David 

3 REPLIES 3
by Grand Master
Grand Master

Re: Device not recognised on My EE

That display is purely cosmetic & does not affect the use of your phone or MyEE. It will catch up eventually, but doesn't matter if it doesn't.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Dbedford Investigator
Investigator

Re: Device not recognised on My EE

Thanks....

by Grand Master
Grand Master

Re: Device not recognised on My EE

Thanks! You're welcome :)! Glad I could be of assistance.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

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