15-04-2019 12:39 PM - edited 15-04-2019 12:43 PM
@Rawse03 it depends on how long it takes to process your order and when the phone is sent out to you.
If you do the upgrade early on a weekday then you might get your new phone a day or two later. If you do the upgrade on a Saturday night then you might get your new phone the following Tuesday because Sunday is inbetween and is a slowing factor.
Add to this whether the new phone you've chosen is in stock or not. And whether you preorder rather than order.
In your situation, after a week of nothing, I'd certainly contact whomever you've done the upgrade with to find out what the delay is and to find out when your phone is likely to be dispatched.