by Zoeandderek Investigator
Investigator

Data gifting on EE app not working

I’m trying to gift some data between accounts but I keep getting an error message like this;89E87CB1-E1F3-4864-886A-F2F41168D281.png

 

 I’ve tried reinstalling the App but just get the same message with a

5 REPLIES 5
by Zoeandderek Investigator
Investigator

Data gifting on EE app not working

I’m trying to gift some data between accounts but I keep getting an error message like this;89E87CB1-E1F3-4864-886A-F2F41168D281.png

 

 I’ve tried reinstalling the App but just get the same message with a different error code.

by
EE Community Support Team

Re: Data gifting on EE app not working

Good morning @Zoeandderek

 

Thanks for coming to community 🙂

 

I'm sorry to hear that you are having difficulty using data gifting.

 

Have you taken a look at our Data Gifting help and support pages?

 

Maybe there’s not enough data on your account…

 

You need at least 500 MB on your account to make a Data Gift. If everyone’s out of data, get a data add-on in My EE (online or in the app).

 

Are you trying to gift data to someone on a shared plan?

 

If someone on your account is on your shared plan, you can’t gift data to them. But you can send a Data Gift to yourself, that they can use.

 

For example:

 

  • Your daughter’s on your shared plan
  • You’ve both run out of data
  • Your partner has plenty of data left on their own plan
  • You move 1 GB data from your partner’s plan to yours
  • Both you and your daughter have 1 GB data to share

Hope this helps

 

Cheers

 

Richard

 

🙂

by Zoeandderek Investigator
Investigator

Re: Data gifting on EE app not working

Hi Richard, there is plenty of data to transfer so no issue there.

I’m transferring from my plan to my wife’s sharer plan so I wouldn’t have thought that was an issue. It has worked before but the process has been a bit hit and miss.

My wife has no data at the moment, do you know if data can be gifted by calling EE?

by
EE Community Support Team

Re: Data gifting on EE app not working

Hi @Zoeandderek

 

Thank you for coming back to me 🙂

 

I'm not sure why that hasn't worked, are you trying to data gift from the app?

 

If it's not working as it should be, please get in touch with our customer services team and they will help.

 

Let me know, how you get on.

 

Thanks

 

Richard

 

🙂

by Grand Master
Grand Master

Re: Data gifting on EE app not working

@Zoeandderek  Try selecting the other device first then when you go to the move data page select who’s getting what data and who’s receiving the data. 

Let's get started

Join the EE Community to ask, answer, learn and share.