by Scottie_T
Visitor

Continually not being able to log in, changed password etc, anybody any ideas?

Every time I try to log in to my EE mobile account, it comes up with an error message, saying I am unable to log in at the moment, this is ongoing for over 4 days? tried resetting password etc, but didnt work!

3 REPLIES 3
by
EE Community Support Team

Re: Continually not being able to log in, changed password etc, anybody any idea

Good Afternoon @Scottie_T.

 

Welcome to the community.

 

When was the last time you were logged into your online account?

 

Have you tried both online and the app?

 

Speak soon, Katie 🙂

by mufcmark
New Member

Re: Continually not being able to log in, changed password etc, anybody any idea

I have this same issue, keep going round in circles. To top it all off I am currently in Spain and can't contact you. You really need a text service.

by
EE Community Support Team

Re: Continually not being able to log in, changed password etc, anybody any idea

Hi there @mufcmark

 

Thanks for coming to the community.

 

Are you with us on pay as you go or pay monthly?

 

How long ago did you last log into your My EE account?

 

Leanne.

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