by Billy2Jags Investigator
Investigator

Constant login error

Hi all

I need help as I am out of credit and cannot login to My EE app or website to top up.

I cannot call CS as I need credit, so catch 22.

I keep getting this:

Seems like I can't add an image, but the error message is 

"Login Error

Sorry, we are unable to complete your request right now. Please try again later"

This is both app and website which I've been using for at least 3 years on the same number, so can someone please help?

1 SOLUTION

Accepted Solutions
by Skilled Contributor
Skilled Contributor
Solution

Re: Constant login error

You can top up via text though as long as you have a registered payment card.

 

Text CR xxxx y zzz to 150 where xxxx is the last 4 digits of your payment card, y is the amount you want to top up and zzz is the 3 digits on the back of your card.

 

You should be good to go.

19 REPLIES 19
by Skilled Contributor
Skilled Contributor

Re: Constant login error

I’m getting it too. It’s not just you...

by Skilled Contributor
Skilled Contributor
Solution

Re: Constant login error

You can top up via text though as long as you have a registered payment card.

 

Text CR xxxx y zzz to 150 where xxxx is the last 4 digits of your payment card, y is the amount you want to top up and zzz is the 3 digits on the back of your card.

 

You should be good to go.

by Billy2Jags Investigator
Investigator

Re: Constant login error

Thanks, I'll give that a try.

Is there anyone on here from EE that can check on the actual issue though and get it fixed?

by
EE Community Support Team

Re: Constant login error

Hi there @Billy2Jags

 

Have you successfully topped up your account?

 

Have you tried logging in again this morning? if yes, do you still receive an error message?

 

Katie 🙂

by EmmaG94 Investigator
Investigator

Re: Constant login error

Hi Katie,

 

A member of your team named David advised last night/early this morning that there was maintenance being done that was expected to end at 6am, however I am also still unable to log in.

by Billy2Jags Investigator
Investigator

Re: Constant login error

Yes, @Katie_B I have topped up by text but still cannot login to MyEE......?

by
EE Community Support Team

Re: Constant login error

Thanks for confirming this @EmmaG94

 

I have sent you both a private message, please take a look and get back to me. 

 

Katie 🙂

by Billy2Jags Investigator
Investigator

Re: Constant login error

Thanks @Katie_B 

All sorted after a call from customer service.

by
EE Community Support Team

Re: Constant login error

That's great to hear @Billy2Jags

 

Have lovely evening, 

 

Katie 🙂

by asm737 Investigator
Investigator

Re: Constant login error

Hi. I can't log in to my ee account either online or the app. I've downloaded a new ee app in case this was the problem -still no joy. Constant message says an error occurred & ee tryjng to fix. This has been going on for months. Please help.

by Billy2Jags Investigator
Investigator

Re: Constant login error

@asm737 

The only way to fox this is to get customer service to reset your account.

@Katie_B arranged a callback for me.

by
EE Community Support Team

Re: Constant login error

Hi @asm737.

 

Thanks for coming to the community 🙂

 

I've sent you a private message to get some more information from you.

 

Please take a look and get back to me.

 

Jon

by shadowsnypa1
Visitor

Re: Constant login error

hi,

 

I have been getting these errors too, cannot login on App or on web...keeps saying something is wrong.  any assistance please.  PS the app was working flawlessly for me for years until 2 months ago.

by
EE Community Support Team

Re: Constant login error

Morning @shadowsnypa1

 

Welcome to the community.

 

If you give us a call on 150, our Tech Gurus can check the account for you and help you get access to your My EE.

 

Let me know how you get on.

 

Leanne 🙂

by asm737 Investigator
Investigator

Re: Constant login error

Thank you - I've contacted EE and they have fixed he issue for me.

 

Regards

asm737

by asm737 Investigator
Investigator

Re: Constant login error

Hi

I've called EE directly today (150) and the issue has been swiftly sorted. An issue with 2 account numbers on my account (one obsolete that was causing the glitch).

 

All working great now - give them a call.

Regards

 

by
EE Community Support Team

Re: Constant login error

Thanks for letting us know this is all sorted for you @asm737

 

Come back anytime!

by KnollaO
Visitor

Re: Constant login error

Hi 

 

For a few months now I haven’t been able to login on the app or website I keep getting an error message. I even deleted and reinstalled the app but still getting errors. Any reason why?

 

Thanks

by
EE Community Support Team

Re: Constant login error

Good Morning @KnollaO

 

Thanks for coming to the community. 

 

Have you recently upgraded or moved from pay as you go to pay monthly?

 

Have you tried a password reset?

 

Speak soon,

 

Katie 🙂

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