by Diann
Explorer

Change number when upgrading online

Hi, I'm due to upgrade in a few weeks and want to do so online. I also want to change my number due to it having been sold by a company and I now receive nuisance calls on a daily basis. Is it possible to change the number/request a new one online at the time of upgrade.

1 SOLUTION

Accepted Solutions
by Grand Master
Grand Master
Solution

Re: Change number when upgrading online

@Diann  You need to speak with customer services if you wish to change your number, when you upgrade your number stays with you as standard.

 

You can if you wish change your number now but there might be a cost involved.  Explain to customer services why and hopefully they will change it free of charge. 

1 REPLY 1
by Grand Master
Grand Master
Solution

Re: Change number when upgrading online

@Diann  You need to speak with customer services if you wish to change your number, when you upgrade your number stays with you as standard.

 

You can if you wish change your number now but there might be a cost involved.  Explain to customer services why and hopefully they will change it free of charge. 

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.