by AlisonB84
Explorer

Change email address error

Hi

 

Im trying to change my email address - but when I enter the new one, I get an error message ‘Please choose another email address’

Not helpful as that is my new email address!!

 

Can anyone provide any pointers? (I am using the correct password - have logged in and out several times and can navigate around the app and website fine , it’s just changing the email address that’s a problem!)

4 REPLIES 4
by Grand Master
Grand Master

Re: Change email address error

Hi @AlisonB84

 

Give CS a call on 150 and they can change this for you. 

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by
EE Community Support Team

Re: Change email address error

Hi @AlisonB84

 

Welcome to the community. 🙂

 

Our customer services team have access to your account and will be able to sort this out for you.

 

Please let us know how you get on.


Chris

by AlisonB84
Explorer

Re: Change email address error

Thank you - spoke to customer services who sorted it out for me!

by
EE Employee

Re: Change email address error

Hi @AlisonB84

 

I'm glad you are now sorted 🙂

 

Many thanks,

 

Lee

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